False downtime alerts in Uptime Monitor

Did you receive an alert that your website was down, but everything seems to be working fine? Don’t worry. Sometimes, downtime alerts you receive via email or SMS from Uptime Monitor may not reflect a real problem with your site. Here, we explain the most common reasons behind these “false” alerts and how you can adjust your settings to avoid them.

Response time

Uptime Monitor allows you to define a response time threshold before considering your site as “down.” If you set this time below your site’s usual loading time, you will receive downtime alerts. For example, if your site takes 2 seconds to load, but you’ve set the threshold at 1 second, the system will alert you unnecessarily.

Solution: Review and adjust the response time in your website’s Uptime Monitor settings. The interval default value is set to 30 minutes to accommodate most loading times, but you can customize it according to your site’s needs.